Sunday, June 19, 2011

Doomed?

If AT&T merges with T-Mobile I fear we’re doomed! Our recent experience having the DSL repaired resulted in 3 very long phone calls including one in which AT&T stated that we did not have an active account with them. Today the repair person “dropped-bye,” before 9 a.m. and that was nearly a day late! To top it off, in order to learn if AT&T plans to charge us for our trouble I have to create an on-line account and download the detailed Insolent report! Competition is important and customer service is a commodity I seek out in a company. There is such a thing as Too Big!
http://www.dailyfinance.com/2011/03/22/atandt-t-mobile-bad-customer-service/
AT&T + T-Mobile = Bad Customer Service? - DailyFinance

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